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Forum Discussion
Unable to connect to the internet through a router I bought on craigslist
I bought it yesterday after finding it on craigslist. Installed the all three antennas, hooked it up to my modem and I tried resetting it both on and off. The routers lights indicated a proper intern...
> I bought it yesterday after finding it on craigslist. Installed the
> all three antennas, hooked it up to my modem [...]
"it" being this?:
> Model: R7000|AC1900 Smart WIFI Router
(Look for "Model" om the product label.) Firmware version? What is
your (unspecified) "my modem"?
> [...] and I tried resetting it both on and off. [...]
I don't know what that means. "tried"? How, exactly? As usual,
showing actual actions (commands) with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.
You seem to have skipped a crucial step:
Visit http://netgear.com/support , put in your (actual) model number,
and look for Documentation. Get the User Manual. Read. Look for
"Factory Settings" as well as the LED descriptions and the basic set-up
instructions. Look also for "Troubleshoot".
> [...] internet on [...]
Note that "on" is not a very precise description of a color.
Does that mean that whatever your problem might be, it is related to
getting a device connected wirelessly to your router, and not getting
your router connected to your ISP?
> [...] The problem started when I entered the exact password that it
> came with. [...]
_Which_ "the exact password"? You "entered" what, exactly, into
what, exactly? Look for "Types of Logins" in the User Manual.
> [...] Does the router have a different password?
"different" from _what_?
> [...] Should I ask the seller if he changed it?
If you do a settings reset as described in the User Manual, then
whatever the previous owner did should matter little.
Further reading in the User Manual might not hurt, either.
Yes, that is the router I am referring to.
I assume you are asking about my modem. It is an Arris Surfboard SB6183, which I connected to the modem via ethernet.
I followed and executed all the steps for the "factory reset". Sorry, I have never done this before and I'm quite frustrated about the whole thing. I'll try to be as specific as I can.
After connecting my router to the power supply, I waited for my router to startup. Based on the layout of the icons under the light indicators (left to right), I had the following: white, white, white, white, off, off, off, off, off, off, white, white. Some of them were blinking but I don't remember which ones. No amber lights.
I checked for WIFI networks on my PC. The name that shows up for my router is NETGEAR85 and NETGEAR85-5G. I entered the password that originally came with the router. Ended up with "The network security key isn't correct..."
I then realized that I could download the "Nighthawk" app for my phone so I installed the app in an attempt to resolve the issue from my phone. I signed up. The app secured the phone's connection to the router. However it failed to check for firmware updates. All I remember from the page was "Firmware Error", clicked retry and it was the same issue. So I have no idea where the problem is at. Does it need a firmware update? If so, how do I update the firmware without a wifi connection through the router? I'm not sure where in the user's manual should I refer to. Let alone the troubleshoot section.> I followed and executed all the steps for the "factory reset". [...]
What were those steps? How many steps are there beyond "press the
button for several seconds"? Did the LEDs do interesting things when
you did whatever you did?> [...] I had the following: white, white, white, white, off, off, off,
> off, off, off, white, white. [...]As you can see in the User Manual, these LEDs have identifying icons
and names. It would help if you used them.> [...] Some of them were blinking but I don't remember which ones.
https://en.wikipedia.org/wiki/Writing
> [...] I entered the password that originally came with the router.
> [...]_Which_ "the password"? Something on the label, or what?
> [...] Look for "Types of Logins" in the User Manual. [...]
Did you?
> [...] Ended up with "The network security key isn't correct..."
I'd believe the message.
> I then realized that I could download the "Nighthawk" app for my phone
> [...]"My car won't start, so I attached a trailer to it"?
I'd forget any Netgear-supplied app, and stick with a web browser.
> [...] So I have no idea where the problem is at. [...]
Apparently, you don't know the current wireless-network passphrase.
> [...] Does it need a firmware update? [...]It might, but that wouldn't help you with the lost/wrong
wireless-network passphrase.If you can't get the default wireless-network passphrase to work (for
either SSID), then you might try using a computer with a wired
(Ethernet) connection (where no wireless-network passphrase is
required).Antinode, you're not helping me at all.