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Forum Discussion

PatrickE2's avatar
PatrickE2
Guide
Mar 18, 2021

Unable to download windows updates when connected to r7000

I have an odd issue. Starting a couple of months ago I can no longer download windows updates when connected to the router. This is true for all PC's in my home (4). Windows update will recognize tha...
plemans's avatar
plemans
Guru - Experienced User
Mar 18, 2021

Have you tried a different dns provider? 

Try googles at 8.8.8.8 or 8.8.4.4

cloudfare: 1.1.1.1

 

what modem/gateway do you have?

PatrickE2's avatar
PatrickE2
Guide
Mar 18, 2021

I am connected to a smart hub ZTE MF279T, and I have already tried Cloudfare and Google both on router level and device. 

  • plemans's avatar
    plemans
    Guru - Experienced User
    Mar 18, 2021

    that hub has its own integrated router functions. 

    do you have it in passthrough/modem only mode? 

    or the Netgears IP address in its DMZ?
    or the netgear in access point mode? 

     

    otherwise you're running a double nat. 

    https://kb.netgear.com/30186/What-is-Double-NAT

    • PatrickE2's avatar
      PatrickE2
      Guide
      Mar 18, 2021

      Yes it's in passthrough. No problems with automatic updates for other software, only windows update.

      • plemans's avatar
        plemans
        Guru - Experienced User
        Mar 18, 2021

        does it work if you put the hotspot back in router mode and the netgear in access point mode?