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nHchris20's avatar
nHchris20
Aspirant
Jul 06, 2022

Unable to find device previously connected

I received a notification that a micro dvr connected to my system, but if I click on devices, it’s not listed, nor do I know what this device is…can someone help?
Security

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jul 06, 2022

    What router do you have? 

    What firmware is on it? 

    Are you using armor or smart parental controls? 

    What is giving you that notice? 

    • nHchris20's avatar
      nHchris20
      Aspirant
      Jul 12, 2022
      I have the nighthawk Version R7000
      Firmware: v1.0.11.110_10.2.100
      Armoris not active and no parental controls are active either.
      It was a notification in the app that the divorce connected, but if I click on the “device details” it tells me to activate armor subscription.
  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jul 13, 2022
    nHchris20 wrote:
    I received a notification that a micro dvr connected to my system, but if I click on devices, it’s not listed, nor do I know what this device is…can someone help?

    Notification from what? A mobile app?

     

    You get get a better idea of connected devices if you use the browser graphical user interface (GUI).

     

    Manuals are always a good place to start.

    Visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

    Look for the model number on the label on the device.

    Look for a section in the manual called something like  View Attached Devices