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Solved
Unable to get full download speed on R7800
I recently upgraded my internet package through Spectrum and got a new modem. I was getting around 120mbps and upgraded to 500mbps. With the modem connected directly to my PC with network cable,...
It was the QoS settings... and the built in speed test used to determine the download and upload bandwidth, "Let Speedtest determine my internet speed (recommended)"
That test kept giving back a 120Mbps Down, 6 Up result and forcing the router to 'cap' at those speeds.So, I changed to the "I want to define my internet bandwidth" option and entered 500Mbps and 30Mbps (what my plan is supposed to max at) and NOW I actually get closer to those speeds over the R7800.
Never did make it as far as resetting to factory default... once I noticed those odd QoS settings, I knew I'd found the problem.
As for why the "built in" speed test gets those awful numbers... someone at Netgear ought to look into that and maybe consider changing providers.
First, to be absolutely clear, my problem with download speed is on BOTH directly connected with a network cable AND wi-fi.
My firmware version is V1.0.2.78
The modem is a Spectrum provided modem. It's DOCSIS 3.1 eMTA.
When I connect the PC directly to the modem, with the same network cable, my download speed is over 500mbps. It's only slow once the router is between them.
I do not know what you mean by, "did you do a clean install or install from a backup?" All I did was get a new modem and reset the router.
a couple different things to try.
1. replace the cable between modem and router. And router/computer. it should work since the desktop does but I've seen stranger things than a sketchy cable working in 10/100mbps for one device and 10/100/1000mbps for another.
2. try reinstalling the firmware to it. maybe something was corrupt. After reinstalling, factory reset 1 more time and try it.
3. try downgrading the firmware a version. mabye yours has an issue with that router.
Thanks.
I actually did try swapping cables - you can never be too sure. Same result with both. Both are Cat 5E with 8 pairs.
I updated the firmware after I first noticed the problem... still existed after...
I have NOT tried a factory reset on the router... I'll have to try it later at night tonight, because of work and whatnot, I can't risk losing connection.
Are we absolutely certain that the R7800 is DOCSIS 3.1 compatible and should be capable of receiving 500mbps?
The R7800 isn't a modem. It doesn't have docsis internal. and its capable of 1 gig wired speeds no issue.
It was the QoS settings... and the built in speed test used to determine the download and upload bandwidth, "Let Speedtest determine my internet speed (recommended)"
That test kept giving back a 120Mbps Down, 6 Up result and forcing the router to 'cap' at those speeds.So, I changed to the "I want to define my internet bandwidth" option and entered 500Mbps and 30Mbps (what my plan is supposed to max at) and NOW I actually get closer to those speeds over the R7800.
Never did make it as far as resetting to factory default... once I noticed those odd QoS settings, I knew I'd found the problem.
As for why the "built in" speed test gets those awful numbers... someone at Netgear ought to look into that and maybe consider changing providers.