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Forum Discussion
Unable to get port forwarding to work on R7800
I can't get port forwarding to work at all on my R7800. Here's what I'm doing: - 'Advanced' tab -> 'Advanced Setup' -> 'Port Forwarding/Port Triggering' - From the 'Service Name' drop-down, sele...
Thanks for the reply! Answers to your questions below...
"Has it a maker and model number?"
Arris TG862
"Is it actually a (simple) modem (good), or is it a modem+router (bad)?"
It's a modem + router. I thought I'd disabled the router part but now when I try to login to check, it doesn't let me. (I'm waiting on Comcast to do a password reset on it.)
The WAN-side IP associated with my Comcast account, i.e. 24.21.x.x (the output of https://icanhazip.com, for example).
"What's the IP address of the WAN/Internet interface on the R7800?"
10.0.0.6 - it's getting that from the modem.
"I'd worry about "1"."
Yeah, I think you're right: looks like 24.21.x.x is the modem's WAN address and the R7800 doesn't know about that. (Because why would it?) So I guess I really need to get into that modem and set port forwarding there. Or else (hopefully) find a setting that'll just make it pass everything through unchanged.
> 10.0.0.6 - it's getting that from the modem.
There's your problem. (That's why it's "1" in the list.)
> [...] So I guess I really need to get into that modem[+router] and set
> port forwarding there. Or else (hopefully) find a setting that'll just
> make it pass everything through unchanged.
Yup. If the TG862 has a modem-only ("bridge") mode, then you could
use it with the R7800 acting as your (only) router. Otherwise, with the
TG862 in modem+router mode, _it_ could do the port forwarding, and the
R7800 could be configured as a wireless access point. (It's in the
R7800 User Manual.)
You might have a chance with the TG862 in modem+router mode, and the
R7800 acting as its DMZ server, but no bets.
"If the TG862 has a modem-only ("bridge") mode, then you could use it with the R7800 acting as your (only) router."
I resolved this a slightly different way: the TG862 is an old modem and my connection almost maxes it out. So I took a look at my Comcast account and it seems I can get a free upgrade, so I put in an order for one. It arrived the following day (impressive!) and it has a bridged mode option.
So the upshot is: now the R7800 sees the correct public WAN address and port forwarding is working as it's supposed to. Yay!
Thanks for the assist. :)