Forum Discussion

Tutor

Dec 05, 2020

Unable to join 2.4G

I have been using my router for a couple of years with no problem but recently all my 2.4G devices lost connection. I changed the security from WPA-PSK [TKIP] + WPA2-PSK [AES] to just WPA2-PSK ...

neilwar

Tutor

Dec 06, 2020

Thanks for the reply.

FW is V1.0.4.62_10.1.74

I have a Virgin Superhub 3 in modem mode.

hope this helps

Neil

schumaku

Guru - Experienced User

Dec 06, 2020

If you have an Android mobile (could be an older model starting from Android 6, too) install the WiFi Analyzer (by farproc) e.g. from https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&hl=en&gl=US and look into the air if there are the 5 GHz and thr suspect missing 2.4 GHz BSSID on air.

neilwar
Tutor
Dec 06, 2020
Android? All Apple in this household so, unfortunately, can't use that.

Thanksanyway.
- schumaku
  Guru - Experienced User
  Dec 06, 2020
  So try https://support.apple.com/en-gb/guide/mac-help/mchlf4de377f of this will unveil information of the wireless bands on air.
  - neilwar
    Tutor
    Dec 06, 2020
    When I said all Apple, I meant our mobile devices, that link only works for MacOS not iOS.
    
    I do have a windows laptop (Win10), I never use it but could fire it up if there is a windows equivalent?
    
    sorry to be such a pain and thanks again.
    
    Neil