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irma121's avatar
irma121
Initiate
Jun 05, 2018
Solved

Unable to login

I received an email about a security download. I cannot login to "routerlogin.net" . I get a message stating I am not connected to my router's WiFi network. I cleared the Google browser...rebooted the router...and we have internet connection with all our devices. So how am I supposed to download the security update?

 

3 Replies

  • > I received an email about a security download. [...]

       Netgear broadcasts such notices to all known users.  I wouldn't bet
    that newer firmware is available for your (unspecified) "my router", but
    it's worth a look.

    > [...] "routerlogin.net" . I get a message stating I am not connected
    > to my router's WiFi network. [...]

       Welcome to what may be the worst error message in the world.  For an
    explanation, try:

          https://community.netgear.com/t5/x/x/m-p/1365830

       Briefly, the idea is that "[www.]routerlogin.net" (or ".com") should
    point to your own router, but that's true only if you use your own
    router for DNS name resolution.  Regardless, you should be able to get
    to the thing using its IP address, if you can determine (or guess) that.
    Normally, that would be something like "192.168.0.1" or "192.168.1.1",
    but it could be different.

       It would also depend on what your (unspecified) "my router" is.

    > [...] So how am I supposed to download the security update?

       Visit http://netgear.com/support , put in your model number, and look
    for Downloads.  Under Firmware and Software Downloads, find the kit(s).
    Download the kit you want.  Read the "Release Notes" file for
    instructions.

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired

    Hi irma121, 

     

    Welcome to NETGEAR Community! 

     

    Here''s a reference link of how to update router firmware: 

    https://kb.netgear.com/23442/


    Regards, 
    Blanca 
    Community Team
     

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired

      Hi irma121, 

       

      We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

       

      Regards, 
      Blanca 
      Community Team