NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Unable to Register R9000 router - Alredy Registered
Hello,
A friend of mine bought a Nighthawk R9000 router so that he can use the time restrctionsfor his kids. Unfortuantely this did not meet his needs and hegate it to me.
The problem is tha...
Hi Delerim,
Please send me a message with the following and I can have this looked at.
1. Serial Number
2. Email address device needs to be registered to
~Christian
Welcome to the Netgear Community!
Unfortunately, in general the warranty and free support services are not transferable with Netgear, and are available to the initial buyer only. We can try to challenge Netgear Christian_R for a possible courtesy transfer service.
This doesn't have any impact on e.g. App based Remote Administration, Remote access, ReadyShare USB Disk sharing with ReadyCloud access - all this can be reconfigured to your needs following a factory reset (in case this wasn't done after taking it over from your friend).
Regards,
-Kurt
Hi Kurt,
Thanks a milion for this, i was told that in order to gain access to the apps for phones you needed the product register.
I have the router up and running and would like to be a proper customer of netgear as i love the product, andi had to buy it off my friend as i wasnt aware of hte transfer ofcourse and its not cheap.
Best Regards,
NIko
Uh - thank you for the reminder. Forgot to mention Netgear seems to have inherited some faux logic in the Apps implying the product owner (warranty) and the other access - another one for Christian_R that alone should allow your product transferred! For the moment, start the configuration with the Web based access from a computer.
Thank you :) if it helps this is a similiar case, whit the only difference that they bought it from an online resell site.
I am perfeclly hapy forfeting the warranty and support so long as i can register it as mine.