Forum Discussion

Tutor

Mar 13, 2019

Solved

Unable to Register R9000 router - Alredy Registered

Hello, A friend of mine bought a Nighthawk R9000 router so that he can use the time restrctionsfor his kids. Unfortuantely this did not meet his needs and hegate it to me. The problem is tha...

Christian_R
Mar 13, 2019
Hi Delerim,

Please send me a message with the following and I can have this looked at.

1. Serial Number

2. Email address device needs to be registered to

~Christian

Delerim

Tutor

Mar 13, 2019

Hi Kurt,

Thanks a milion for this, i was told that in order to gain access to the apps for phones you needed the product register.

I have the router up and running and would like to be a proper customer of netgear as i love the product, andi had to buy it off my friend as i wasnt aware of hte transfer ofcourse and its not cheap.

Best Regards,

NIko

schumaku

Guru - Experienced User

Mar 13, 2019

Uh - thank you for the reminder. Forgot to mention Netgear seems to have inherited some faux logic in the Apps implying the product owner (warranty) and the other access - another one for Christian_R that alone should allow your product transferred! For the moment, start the configuration with the Web based access from a computer.

Delerim
Tutor
Mar 13, 2019
Thank you :) if it helps this is a similiar case, whit the only difference that they bought it from an online resell site.

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Cannot-register-Router-R7000/m-p/1713272/thread-id/122502

I am perfeclly hapy forfeting the warranty and support so long as i can register it as mine.
- schumaku
  Guru - Experienced User
  Mar 13, 2019
  DarrenM please.
  
  Still, the App design change forcing a registration is a problem.
- Christian_R
  NETGEAR Employee Retired
  Mar 13, 2019
  Hi Delerim,
  
  Please send me a message with the following and I can have this looked at.
  
  1. Serial Number
  
  2. Email address device needs to be registered to
  
  ~Christian
  - schumaku
    Guru - Experienced User
    Mar 13, 2019
    Good morning Christian, thank you very much for taking care!
- Christian_R
  NETGEAR Employee Retired
  Mar 13, 2019
  Good morning schumaku, thanks for tagging me in!
  
  ~Christian
  - schumaku
    Guru - Experienced User
    Mar 13, 2019
    Appreciated,
    Christian_R can you please push the problem that a second hand device can't be configured by the Apps (as shown in the QSG) if the device is registered to another user MyNetgear account?
    
    TIA,
    
    -Kurt