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love_cisco's avatar
love_cisco
Tutor
Jun 03, 2017
Solved

unable to setup parental controls via netgear genie

Hi, I just bought the nighthawk R8000 route and want to setup the parental controls via netgear genie. But it stopped at the checing router firmware page.   I can access my R8000 via web page. her...
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  • love_cisco's avatar
    love_cisco
    Jun 06, 2017

    Hi,

    I got it working now after power reset the netgear route.

    thanks

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Jun 05, 2017

Welcome to the community, love_cisco

 

I do not encounter any problem.

Make sure that your computer is connected to the NETGEAR router.

If it persists, reset and reconfigure the router.

 

  • love_cisco's avatar
    love_cisco
    Tutor
    Jun 06, 2017

    Hi,

    I got it working now after power reset the netgear route.

    thanks

    • ElaineM's avatar
      ElaineM
      NETGEAR Employee Retired
      Jun 06, 2017

      Thank you for the update.

      • JaiderGator's avatar
        JaiderGator
        Aspirant
        Jun 26, 2017

        This has not been resolved.  You have to constantly reboot the router to access the parental control.  After you reboot, it only works once then it stops working.

         

        This is also true for the Genie, it works one and then it states that it lost connection to the router or the IPV6 in inable, which in my case IPV6 is off.

         

        When is a new firmware going to be provided correcting this two issues???

  • NILSUE's avatar
    NILSUE
    Aspirant
    Jul 01, 2017

    does it have to be connect via cable ot wifi? I have the same problem that it comes with the error cannot connect to the internet when i am connected to the internet and also to the router via internet and Geine.