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love_cisco's avatar
love_cisco
Tutor
Jun 03, 2017
Solved

unable to setup parental controls via netgear genie

Hi, I just bought the nighthawk R8000 route and want to setup the parental controls via netgear genie. But it stopped at the checing router firmware page.   I can access my R8000 via web page. her...
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  • love_cisco's avatar
    love_cisco
    Jun 06, 2017

    Hi,

    I got it working now after power reset the netgear route.

    thanks

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Jun 05, 2017

Welcome to the community, love_cisco

 

I do not encounter any problem.

Make sure that your computer is connected to the NETGEAR router.

If it persists, reset and reconfigure the router.

 

love_cisco's avatar
love_cisco
Tutor
Jun 06, 2017

Hi,

I got it working now after power reset the netgear route.

thanks

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Jun 06, 2017

    Thank you for the update.

    • JaiderGator's avatar
      JaiderGator
      Aspirant
      Jun 26, 2017

      This has not been resolved.  You have to constantly reboot the router to access the parental control.  After you reboot, it only works once then it stops working.

       

      This is also true for the Genie, it works one and then it states that it lost connection to the router or the IPV6 in inable, which in my case IPV6 is off.

       

      When is a new firmware going to be provided correcting this two issues???

      • ElaineM's avatar
        ElaineM
        NETGEAR Employee Retired
        Jun 28, 2017

        Reflashing the firmware should have corrected it. If not, then sounds like you have a defective unit. 

        Another thing to try is to downgrade the firmware of the router and verify if you'll get the same problem.