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Forum Discussion

Tutor

Jun 03, 2017

Solved

unable to setup parental controls via netgear genie

Hi, I just bought the nighthawk R8000 route and want to setup the parental controls via netgear genie. But it stopped at the checing router firmware page. I can access my R8000 via web page. her...

love_cisco
Jun 06, 2017
Hi,
I got it working now after power reset the netgear route.
thanks

Aspirant

Jun 28, 2017

I have tried reflashing the unit and it still the same. Tries downgrading as well and the unit still showed V1.0.3.46_1.1.32 as the version, it does not downgrade.
There are many posts online about this same problem.
Just purchased this unit less than a week ago.
Do you have any other suggestions?

NETGEAR Employee Retired

Jun 29, 2017

How about if you access the Parental Control settings on this site?

Once you have set the settings, check if the settings are

JaiderGator
Aspirant
Jul 01, 2017
Hi ElaineM,

You need to use the Genie in order to "turn on" parental controls. The site you provided is to adjust the settings and the level of control.

Looks to me that this firmware has a bug. Any ohter suggestions?
- DexterJB
  NETGEAR Moderator
  Jul 04, 2017
  Hi JaiderGator and NILSUE,
  
  1. Does the issue persist when using another device (Android, iOS, another computer)?
  
  2. If the issue persists, it is most likely related to the login issue being worked on by engineering. We will provide an update on this thread as well if a resolution is available.
  
  Regards,
  
  Dexter
  
  Community Team
  - NILSUE
    Aspirant
    Jul 05, 2017
    Hello DexterJB
    
    Can you please provide an update? nothing seems to be working. I done everything under the sun. Even tried with coupld of other computers.
    
    Regards
- DexterJB
  NETGEAR Moderator
  Jul 06, 2017
  Hi NILSUE,
  
  There has been no update from engineering yet.
  
  Regards,
  
  Dexter
  
  Community Team