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Forum Discussion

love_cisco's avatar
love_cisco
Tutor
Jun 03, 2017
Solved

unable to setup parental controls via netgear genie

Hi, I just bought the nighthawk R8000 route and want to setup the parental controls via netgear genie. But it stopped at the checing router firmware page.   I can access my R8000 via web page. her...
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  • love_cisco's avatar
    love_cisco
    Jun 06, 2017

    Hi,

    I got it working now after power reset the netgear route.

    thanks

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Jun 29, 2017

How about if you access the Parental Control settings on this site?

Once you have set the settings, check if the settings are 

JaiderGator's avatar
JaiderGator
Aspirant
Jul 01, 2017

Hi ElaineM,

 

You need to use the Genie in order to "turn on" parental controls.  The site you provided is to adjust the settings and the level of control.

 

Looks to me that this firmware has a bug.  Any ohter suggestions?

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jul 04, 2017

    Hi JaiderGator and NILSUE,

     

    1. Does the issue persist when using another device (Android, iOS, another computer)?

    2. If the issue persists, it is most likely related to the login issue being worked on by engineering. We will provide an update on this thread as well if a resolution is available.

     

    Regards,

     

    Dexter

    Community Team

    • NILSUE's avatar
      NILSUE
      Aspirant
      Jul 05, 2017

      Hello DexterJB

       

      Can you please provide an update? nothing seems to be working. I done everything under the sun. Even tried with coupld of other computers. 

       

      Regards

       

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jul 06, 2017

    Hi NILSUE,

     

    There has been no update from engineering yet.

     

    Regards,

     

    Dexter

    Community Team