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Forum Discussion

love_cisco's avatar
love_cisco
Tutor
Jun 03, 2017
Solved

unable to setup parental controls via netgear genie

Hi, I just bought the nighthawk R8000 route and want to setup the parental controls via netgear genie. But it stopped at the checing router firmware page.   I can access my R8000 via web page. her...
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  • love_cisco's avatar
    love_cisco
    Jun 06, 2017

    Hi,

    I got it working now after power reset the netgear route.

    thanks

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Jun 05, 2017

Welcome to the community, love_cisco

 

I do not encounter any problem.

Make sure that your computer is connected to the NETGEAR router.

If it persists, reset and reconfigure the router.

 

NILSUE's avatar
NILSUE
Aspirant
Jul 01, 2017

does it have to be connect via cable ot wifi? I have the same problem that it comes with the error cannot connect to the internet when i am connected to the internet and also to the router via internet and Geine.