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Forum Discussion

Berkey99's avatar
Berkey99
Tutor
Mar 28, 2021

Unable to update firmware to V1.4.1.68_1.3.28 on R7960P-NAS100

Windows 10 Microsoft Edge Browser (Version 89.0.774.63 (Official build) (64-bit)) Nighthawk X6S AC3600 MU-MIMO Smart Wi-Fi Router (Model R7960P-100NAS)   I logged into the router from my PC via w...
brenflen's avatar
brenflen
Tutor
Apr 04, 2021

I have the same issue, with the same router (Netgear NightHawk R7960P), trying to update from V1.4.1.50_1.3.10 to 1.4.1.68_1.3.28.

I also have a Netgear CM1100 modem.

  1. Tried via NightHawk app, failed.
  2. Logged into RouterLogin.net and used the Firmware Update Assistant, failed with the message "Unable to download GUI language file from Netgear server."
  3. Googled for a solution and downloaded the .zip file. Unzipped, plugged my computer directly into ethernet, and uploaded the .chk file. The system rebooted and prompted me to login again. Same firmware version as it was.

Looks like this is a common issue and there's no way I'm buying "premium" support for a failed firmware update, especially when I am doing everything correctly according to their documentation.