Unable to update firmware to V1.4.1.68_1.3.28 on R7960P-NAS100

I'm new to this thread/help session, but going through the items...seems i'm NOT alone.   Going through the update process....says update successful, goes through other steps and completes normally..   go back at look at firmware status....and says i'm still at the same firmwhere level i was when i started(1.4.1.44.1.3.5    , with the NEW avail version still listed (1.4.1.68._1.3.28)   have been trying to resolve this for a cpl months now.    Dates on the entries seems others have been fighting same problem.   And, being new to this....i cant find any resolutions listed.    Anybody have any 'fixes' available to resolve yet, or know where i can find??