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Forum Discussion
Unable to update firmware to V1.4.1.68_1.3.28 on R7960P-NAS100
Windows 10 Microsoft Edge Browser (Version 89.0.774.63 (Official build) (64-bit)) Nighthawk X6S AC3600 MU-MIMO Smart Wi-Fi Router (Model R7960P-100NAS) I logged into the router from my PC via w...
There's no reason to go out of your way to defame Netgear. Companies are often measured by their policies and in cases like this how they respond to what many now believe is a manufacturing defect. I don't know, but If it's not, then why do some routers upgrade, while others do not. Clearly there is a problem, and at this point still no solution.
I still use Netgear products and they have a place in the consumer user space. Given that they have millions of products sold and deployed, I'm surprised that they aren't making more of an effort and taking accountability for this. It's not like this issue is caused by user error. Doing nothing only erodes customer confidence. At this point they've had more than enough (or reasonable) amount of time to resolve the problem. If it were solvable through software.
I like Netgear well enough, but don't necessarily agree with the way that they've decided to handle this and similar issues. It's also important to point out that other router manufacturers experience the same types of problems to varying degrees. So the saying the grass isn't always greener on the other side of the fence is 100% true. Now more than ever, I recommend true enterprise class solutions to family and friends for use in their homes. While the initial investment is more, the reliability and support is consistently superior. Like many things, you get what you pay for. If you have the budget, it's worth it.
I still use Netgear products and they have a place in the consumer user space. Given that they have millions of products sold and deployed, I'm surprised that they aren't making more of an effort and taking accountability for this. It's not like this issue is caused by user error. Doing nothing only erodes customer confidence. At this point they've had more than enough (or reasonable) amount of time to resolve the problem. If it were solvable through software.
I like Netgear well enough, but don't necessarily agree with the way that they've decided to handle this and similar issues. It's also important to point out that other router manufacturers experience the same types of problems to varying degrees. So the saying the grass isn't always greener on the other side of the fence is 100% true. Now more than ever, I recommend true enterprise class solutions to family and friends for use in their homes. While the initial investment is more, the reliability and support is consistently superior. Like many things, you get what you pay for. If you have the budget, it's worth it.
I will defame them solely as a company that does not back their products when they are defective unless you purchase a costly support package. Netgear needs to recall these defective models and replace them. Any other action indicates that greed is their driving motivation and their motto is ‘Let the buyer beware’. Surely they monitor these groups yet no one from Netgear has responded.