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Solved
Unstable Internet on Zoom calls
Having trouble using Zoom video calling. Distant users say my video looks good, but video of other particiapants on my screen freezes most of the time. Audio is good. Sometimes I get a message the ...
My Zoom was showing a near 100% audio packet loss (sending) while the receiving was working fine. We turned off SIP ALG in netgear and it fixed the problem. :-)
To see packet loss in Zoom, go to Zoom settings, Statistics, and then Audio tab (while you are in a Zoom meeting).
To turn off SIP ALG, from the router admin page, click on Advanced Tab, then setup, then WAN setup. At the bottom of the page under NAT filtering, make sure the disable SIP ALG box is checked then restart your router for the changes to take affect.
Are you able to log into the Spectrum modem and check the cable logs to see if you are having any T3 or T4 timeouts in those logs? If you are then you may be having internet connection issues with Spectrum.
DarrenM
I saw some suggestions in FAQs and turned off QOS and a few other settings. My speed tests jumped up immediately and I’ve been having good results with Zoom now. I appreciate the follow up!