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Solved
Unstable Internet on Zoom calls
Having trouble using Zoom video calling. Distant users say my video looks good, but video of other particiapants on my screen freezes most of the time. Audio is good. Sometimes I get a message the ...
My Zoom was showing a near 100% audio packet loss (sending) while the receiving was working fine. We turned off SIP ALG in netgear and it fixed the problem. :-)
To see packet loss in Zoom, go to Zoom settings, Statistics, and then Audio tab (while you are in a Zoom meeting).
To turn off SIP ALG, from the router admin page, click on Advanced Tab, then setup, then WAN setup. At the bottom of the page under NAT filtering, make sure the disable SIP ALG box is checked then restart your router for the changes to take affect.
My Zoom was showing a near 100% audio packet loss (sending) while the receiving was working fine. We turned off SIP ALG in netgear and it fixed the problem. :-)
To see packet loss in Zoom, go to Zoom settings, Statistics, and then Audio tab (while you are in a Zoom meeting).
To turn off SIP ALG, from the router admin page, click on Advanced Tab, then setup, then WAN setup. At the bottom of the page under NAT filtering, make sure the disable SIP ALG box is checked then restart your router for the changes to take affect.