NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Upgraded firmware and had a performance degradation.
So I updated to the newest firmware for this model over the weekend and noticed that I lost 50Mbps from my download speed. Since my max for the package that I have is 150Mbps, it was very significant...
Thank you for the response.
I did the speed test directly from the router. And I actually spoke too soon about speed levels, when I rolled back the firmware my performance improved, but did not get back to the prior level. Meaning:
Prior to firmware update: 148 Mbps down
After firmware update: 63 Mbps down
After firmware rollback: 110 Mbps down
I was unaware of the factory reset troubleshooting step. I will back up my settings currently, and give that a try later today.
Thank you.
So I have also done the factory reset. But the download times tested at the router still fluctuate a lot. 106 Mbps down to 148 Mbps down.
Are there any more troubleshooting steps? Or is this router starting to go south?
boojiboy71 wrote:
So I have also done the factory reset. But the download times tested at the router still fluctuate a lot. 106 Mbps down to 148 Mbps down.
Is there any pattern to this? That is a wide variation, but ISPs can have different traffic loads at different times of the day. Likewise the speed test sites.
At least you sometimes get the peak speeds you'd expect.
- Thank you for the response.Early in the trouble shooting phase it was the ISP technician that traced it to my router. Meaning prior to the router, the speed was consistent and at the rate that it should be for what I have purchased. Which is 150 Mbps up and 150 Mbps down. It is a fiber optic connections, so I am well below the available broadband.When tested after the server, it was the rates that I had mentioned above.I really can't see any pattern with the test that I do. I've done them very early in the morning, 3:30 a.m., and during peak times, but I just don't see any pattern.
boojiboy71 wrote:
It is a fiber optic connections, so I am well below the available broadband.I'm not sure what that means.
After the speed drops, does it stay like that?
The fact you recovered some of the speed after rolling back to the previous firmware version suggests something nasty there. With luck they will mend it in a new release.
Did we ever get into your modem, if there is one? What is it? I should have asked earlier.
