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Forum Discussion
Aosbornefl
Dec 05, 2020Tutor
Upon setup router says it can not detect cables.
I just recently moved and have a new internet service. I have factory reset the router, upon setting up the router again when it goes through the steps it says it can not detect cables, I click the qu...
plemans
Dec 05, 2020Guru - Experienced User
the TC8717T is a modem/router combo device. its not strictly a modem.
Unless you have it in passthrough/modem only mode (not all device implement properly) it can put you in a double nat.
https://kb.netgear.com/30186/What-is-Double-NAT
options?
1. put the TC8717T in modem only/pass through mode
2. put the netgear's ip address in the TC8717t's dmz
3. put the netgear in access point mode.
just use one of those modes.
Aosbornefl
Dec 05, 2020Tutor
How do I put my Netgear in access point mode?
- plemansDec 05, 2020Guru - Experienced User
- AosborneflDec 06, 2020TutorThank you. But how do I get to this point if it doesn’t fully let me setup the router? Everytime I’m in the process of setting it up it can’t detect the cables, I close the app and reopen and it makes me start the process over again. Do I just need to set my modem to pass through mode?
- michaelkenwardDec 06, 2020Guru - Experienced User
Aosbornefl wrote:
Do I just need to set my modem to pass through mode?That would be the best option. If you put the R7450 into AP mode you lose a lot:
Disabled Features on the Router when set to AP Mode | Answer | NETGEAR Support
Aosbornefl wrote:
But how do I get to this point if it doesn’t fully let me setup the router?Try this:
- Unplug PC from network
- Plug R7450 into PC
- Set up R7450 in AP mode
- Unplug R7450 from
- Plug in PC
- Plug R7450 into the modem/router
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem/router. Wait 2 minutes for it to connect.
- Turn on R7450 and wait 2 minutes for it connect.
- Turn on computers and rest of network.