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Forum Discussion

sijicl's avatar
sijicl
Aspirant
Jul 16, 2017
Solved

VPN connection drops every several minutes on my AC1750

Model version: R6700V2 Firmware:V 1.0.0.34 My VPN client is Cisco AnyConnect Secure Mobility Client on Mac, I need it to work remotely every day, but the VPN connection drops every several minutes, ...
Firmware
VPN connection
  • Stantraywick's avatar
    Stantraywick
    May 17, 2018

    Upgrade to latest firmware yesterday, no drops since.  I consider that "fixed" as often as the VPN would hang or drop.   While I was in the Admin panels I also changed QoS for my work computer to Highest.  I doubt that had any effect, I believe the firmware upgrade fixed the problem.

     

  • cl226's avatar
    cl226
    Aspirant
    Jul 27, 2017

    I had the latest firmware already, but went ahead and installed from the link you provided. The issue wasn't resolved, I'm still losing internet connection several times an hour when I'm connected to the router through wifi. When I try other wifi connections I don't have the problem, so it must be the Netgear router.

    • JamesGL's avatar
      JamesGL
      Master
      Aug 04, 2017

      Hi cl226,


      Try to reset the router to factory default.

      • JamesGL's avatar
        JamesGL
        Master
        Aug 07, 2017

        Hi cl226,

         

        We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

  • Jackson4410's avatar
    Jackson4410
    Aspirant
    Sep 18, 2017

    I currently have the R6700v2 with V1.1.0.42_1.0.1. I keep losing my VPN connection. What's interesting is my cisco VPN will still show I'm connected, however I'm not. Soon as I discconnect my VPN I'm fine. I recently purchased the R6700v2 router and that's when I started to have this issue. Has anyone been able to solve? If not, I have to return this router and go with a different brand. I have adjusted the MTU to 1250 because anything above that I lose packets per the ping test provided in the support pages. This is so frustrating because I work from home. 

    • davemac2's avatar
      davemac2
      Aspirant
      Sep 18, 2017

      Jackson4410, this is the exact same problem I have using the Cisco AnyConnect VPN with this Netgear router.  You would think that the Cisco VPN product being a frequently used commercial product for remote business connections that Netgear would use it as part of their standard test suite for their products.  I have NEVER had an issue with the Cisco VPN with any other non-Netgear router.  Netgear quality control sucks big time.  The problem seems to have been around for more than a year and they are not doing anything about it.  My router is now sitting idle at home unplugged because it is totally unuseable for me.  My advice is to return it ASAP and get some other router besides a Netgear.

      • Jackson4410's avatar
        Jackson4410
        Aspirant
        Sep 18, 2017

        What's interesting to me is I never had this issue until recently (started about 1 month ago). I was using a netgear router for several years without this issue and all of a sudden it started (think the model was a N600). So I decided to upgrade to see if it would solve - it did not. Same behavior. I do find it odd I never had the issue until around a month ago. I will need to try a different brand - what did you go with to solve your issue? I have around 10 devices connected at all times so I do need a quality router but most importantly works with VPN. Seems there's others having issues too.