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Forum Discussion

sijicl's avatar
sijicl
Aspirant
Jul 16, 2017
Solved

VPN connection drops every several minutes on my AC1750

Model version: R6700V2 Firmware:V 1.0.0.34 My VPN client is Cisco AnyConnect Secure Mobility Client on Mac, I need it to work remotely every day, but the VPN connection drops every several minutes, ...
Firmware
VPN connection
  • Stantraywick's avatar
    Stantraywick
    May 17, 2018

    Upgrade to latest firmware yesterday, no drops since.  I consider that "fixed" as often as the VPN would hang or drop.   While I was in the Admin panels I also changed QoS for my work computer to Highest.  I doubt that had any effect, I believe the firmware upgrade fixed the problem.

     

cheesesteak's avatar
cheesesteak
Initiate
Feb 19, 2018

Of course, the day after my previous post, I noticed that there was a new firmware update available.  Firmware update V1.2.0.16_1.0.1 fixed this issue for me.  4+ days since installing it and not a single vpn drop.

Stantraywick's avatar
Stantraywick
Aspirant
May 17, 2018

Upgrade to latest firmware yesterday, no drops since.  I consider that "fixed" as often as the VPN would hang or drop.   While I was in the Admin panels I also changed QoS for my work computer to Highest.  I doubt that had any effect, I believe the firmware upgrade fixed the problem.

 

  • dpchristie's avatar
    dpchristie
    Aspirant
    May 23, 2018

    I have a similar problem,  I purchased the R7000P back in January for my home.  I also work from home and connect daily (wired) to my corporate VPN (SonicWall).   Maybe 4-6 times a day, my VPN will drop, go to suspended, and then reconnect (process is about a minute, and is always the same).   Initially I thought it was due to just the old laptop my company provided, but my system was refreshed this week and it still does it on the brand new system with Windows 10.   My router appears to have the latest firmware, and I didn't make a lot of changes to the settings when I bought it so its not too far off from factory default.   I was going to email into Netgear, but I didn't know that after 90 days you can't email for help without additional cost.   For all I know, this may be a simple fix.   Any ideas?  

     

    Thanks so much...


    Dave

    Hardware Version:  R7000P
    Firmware Version:  V1.3.1.26_10.1.3
    GUI Language Version:  V1.3.1.26_2.1.38.1

    • dragonglazz's avatar
      dragonglazz
      Star
      May 23, 2018

      after warranty period, they basically ignore me now. my problem is still not fixed. I factory reset the router, reloaded my backup config. My VPN doesn't disconnect now on 5ghz wifi band(used to do it all the time), but yesterday, my ISP changed the ipaddress, my router didn't even know it's not able to connect anymore (white light indicator instead of orange).  Had to reboot it manually again. It doesn't even have a scheduler i can configure to auto-reboot so i'm ready to trash this piece of junk! Stay away from this costco netgear nighthawk R7900P router. No ssh funtionality so i can't even set a cron job to reboot. Also at times, some wifi devices like thermostat, cameras loses WIFI connectivity. I highly suggets you find another brand coz i spent close to $200 for a piece of junk with mediocre support!  I have the latest firmware, even tried a test firmware they sent me, all no good. 

    • JamesGL's avatar
      JamesGL
      Master
      May 31, 2018

      Hi dpchristie, dragonglazz,

       

      We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

      • dragonglazz's avatar
        dragonglazz
        Star
        Jun 01, 2018

        thanks for the beta software. will hopefully get a chance to try this next week. i do have a question regarding beta software. since they're not official, how do i know this firmware has the necessary patches or is secure enough to deal with router vulnerabilities such as the VPN filter vulnerability that widely being reported recently as affecting a number of routers including a few netgear models.