NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
pharbrian
Jul 31, 2018Star
VPN not working after the latest firmware update
With the latest firmware update, version 1.0.9.34_10.2.36, the VPN option using openVPN is no longer working. It will show from my android that my VPN is connected to my VPN on my router, but it will...
- Jul 31, 2018
I also can't get VPN working on 1.0.9.34. OpenVPN on Windows, Android and Tomato connects but no comms happens. Nothing out of the ordinary appears in the OpenVPN logs nor the Netgear logs.
I was previously on 1.0.9.32, which worked OK and which uses the same certificates as 1.0.9.34. ( 1.0.9.32
was the firmware that changed MD5 to SHA256) I've done a file comparrision of all the certificates downloaded from the router from 1.0.9.32 and 1.0.9.34 and they are identical. So reloading the certs in OpenVPN would make no difference.
I have now reverted to 1.0.9.32 and VPN now works again.
Kitsap
Jul 31, 2018Master
After my last firmware update here is what I had to do to get the VPN to work. Log in to the router and create new configuration package files. On you Android device uninstall the OpenVPN application and clear all data. Reinstall the OpenVPN application and import the new configuration package files you created after the new firmware was installed.
- gandmclarkJul 31, 2018Guide
I also can't get VPN working on 1.0.9.34. OpenVPN on Windows, Android and Tomato connects but no comms happens. Nothing out of the ordinary appears in the OpenVPN logs nor the Netgear logs.
I was previously on 1.0.9.32, which worked OK and which uses the same certificates as 1.0.9.34. ( 1.0.9.32
was the firmware that changed MD5 to SHA256) I've done a file comparrision of all the certificates downloaded from the router from 1.0.9.32 and 1.0.9.34 and they are identical. So reloading the certs in OpenVPN would make no difference.
I have now reverted to 1.0.9.32 and VPN now works again.
- pharbrianJul 31, 2018Star
gandmclark wrote:
I also can't get VPN working on 1.0.9.34. OpenVPN on Windows, Android and Tomato connects but no comms happens. Nothing out of the ordinary appears in the OpenVPN logs nor the Netgear logs.
I was previously on 1.0.9.32, which worked OK and which uses the same certificates as 1.0.9.34. ( 1.0.9.32
was the firmware that changed MD5 to SHA256) I've done a file comparrision of all the certificates downloaded from the router from 1.0.9.32 and 1.0.9.34 and they are identical. So reloading the certs in OpenVPN would make no difference.
I have now reverted to 1.0.9.32 and VPN now works again.
This fixed the problem. After reverting back to the 1.0.9.32 firmware, my VPN is working again.
Hopefully Netgear staff monitor this forum, so they can become aware of the issue. I haven't found any other way to submit feedback for this problem.
- pkaytesAug 04, 2018Guide
Although the VPN gets a successful connection to the R7000, all DNS lookups are failing rendering the VPN useless for internet access. It should be noted that the problem seems limited to the smartphone profiles. Windows clients are uneffected by this problem.
Wonder how long it will take Netgear to fix this? (Not holding my breath ;) )
- pharbrianJul 31, 2018StarThis post was supposed to be a reply to the second Post in this thread. However, I'm on mobile and it didn't seem to do reply to the second post but just a new post at the bottom of the thread.
"After my last firmware update here is what I had to do to get the VPN to work. Log in to the router and create new configuration package files. On you Android device uninstall the OpenVPN application and clear all data. Reinstall the OpenVPN application and import the new configuration package files you created after the new firmware was installed."
This was the first thing I tried. Unfortunately, it did not resolve the issue.