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Warning 1 year warranty cannot be used after 90 days without purchase of a contract - SCAM
Warning: Netgear will not honor a 1 year product warranty after the 90day "complimentary support period" without PAYING them first for a support contract. Background: I Purchased a CM1200 Cable ...
SCC-NGUser wrote:
Warning: Netgear will not honor a 1 year product warranty after the 90day "complimentary support period" without PAYING them first for a support contract.
How did you go about starting the process?
Paid support is farmed out to Gearhead.
SCC-NGUser wrote:
Having purchased this modem less than 1 year ago I attempted to utilize the warranty to RMA the product, establish a support case 44174779, call the number listed only to find out that they will NOT honor the hardware warranty after 90days without troubleshooting which requires a purchase of a min. 3month $44 support contract.
That's not how to do it.
This is how you are supposed to start the RMA process by checking MyNetgear.
How do I request a Return Material Authorization (RMA)? | Answer | NETGEAR Support
Is that what you did?