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Shirtguy's avatar
Shirtguy
Aspirant
Feb 01, 2021

What a horrible company. Received a used replacement x6s wifi extender ex 8000. It came with no bo

Just received a used replacement wi fi extender. X6s. Ex8000
No book. No cables. Now what

2 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    https://www.netgear.com/about/warranty/

    In the warranty policy it says: 

     

    Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished or used parts may be used to repair the goods. If NETGEAR, by its sole determination, is unable to replace the defective product, it will refund the depreciated purchase price of the product.

     

     

     

    https://kb.netgear.com/1113/Warranty-Return-Policy

    also in the terms under rma is: 

    4. Package product securely. Do not include manuals, softwares, cables, or mounting brackets. NETGEAR only replaces the defective unit and will not return other accessories. Include your contact information with your name, address, phone number, and RMA number inside the package.