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Forum Discussion
Shirtguy
Feb 01, 2021Aspirant
What a horrible company. Received a used replacement x6s wifi extender ex 8000. It came with no bo
Just received a used replacement wi fi extender. X6s. Ex8000
No book. No cables. Now what
No book. No cables. Now what
2 Replies
- plemansGuru - Experienced User
https://www.netgear.com/about/warranty/
In the warranty policy it says:
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished or used parts may be used to repair the goods. If NETGEAR, by its sole determination, is unable to replace the defective product, it will refund the depreciated purchase price of the product.
https://kb.netgear.com/1113/Warranty-Return-Policy
also in the terms under rma is:
4. Package product securely. Do not include manuals, softwares, cables, or mounting brackets. NETGEAR only replaces the defective unit and will not return other accessories. Include your contact information with your name, address, phone number, and RMA number inside the package.
- ShirtguyAspirant