NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Where to find cable connection information R90000?
my old modem was a netgear c7800 and i could go into the firmware and check the cable connection and it would show me the signal strength from the cable company the dbmv. i cant seem to find this in...
issues resolved they are back working factory reset seemed to corrupt the firmware and i couldn't access the configuration software i was getting a 404 error on both devices. i ended up doing a 2nd factory reset and the error went away and i was able to configure both devices again. just frustrating when things don't work as they should. i guess i should have done the 2nd factory reset before complaining.
joed9988 wrote:
my old modem was a netgear c7800 and i could go into the firmware and check the cable connection and it would show me the signal strength from the cable company the dbmv. i cant seem to find this information with me R9000 modem is it hidden somewhere?
Your old C7800 modem was a modem/router. Your new R9000 is not a modem, it is a plain vanilla router. It needs a modem to get an Internet connection.
If you still have the C7800 you could try using that as the modem front end for the R9000.
Cable modem/routers do not make this easy.
i do have a netgear modem ahead of the router is there a way of connecting to the firmware with out unpluging the router?
Your products are broken after factor resets i can not access the firmware to configure them i just keep keep getting a 404 error file missing this is with both my c7000 and R9000 modem and router.
joed9988 wrote:
Your products are broken after factor resets i can not access the firmware to configure them i just keep keep getting a 404 error file missing this is with both my c7000 and R9000 modem and router.
If you are running these together, then that is a recipe for chaos.
The c7000 is not a modem. It is a modem.router. The R9000 is also a router.
After a reset, both will be in router mode. Neither is broken. They are just doing what you told them to do.
Two routers on your network can cause headaches. For example, you can end up with local problems with addresses on your network. Among other things, the other router can misdirect traffic to addresses that the Netgear router usually handles, such as routerlogin.net or the usual default IP address for a router, 192.168.1.1.
This explains some of the other drawbacks.
What is Double NAT? | Answer | NETGEAR Support
Then this:
My NETGEAR or Orbi router is connected to an ISP gateway or another router, and it's causing double NAT problems. How do I fix them? - NETGEAR Support
It may be possible to put the modem/router into modem only (bridge) mode and then to use the second device as the router. Sometimes it is easier to put the second router into AP mode. But that has its own drawbacks:
Disabled Features on the Router when set to AP Mode | Answer | NETGEAR Supportissues resolved they are back working factory reset seemed to corrupt the firmware and i couldn't access the configuration software i was getting a 404 error on both devices. i ended up doing a 2nd factory reset and the error went away and i was able to configure both devices again. just frustrating when things don't work as they should. i guess i should have done the 2nd factory reset before complaining.
joed9988 wrote:
i do have a netgear modem ahead of the router is there a way of connecting to the firmware with out unpluging the router?
If this is a Netgear cable modem and that is the device that you want to update, forget it.
You have no control over the firmware on your cable modem.
