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Forum Discussion
joed9988
Mar 23, 2024Aspirant
Where to find cable connection information R90000?
my old modem was a netgear c7800 and i could go into the firmware and check the cable connection and it would show me the signal strength from the cable company the dbmv. i cant seem to find this in...
- Mar 26, 2024
issues resolved they are back working factory reset seemed to corrupt the firmware and i couldn't access the configuration software i was getting a 404 error on both devices. i ended up doing a 2nd factory reset and the error went away and i was able to configure both devices again. just frustrating when things don't work as they should. i guess i should have done the 2nd factory reset before complaining.
michaelkenward
Mar 24, 2024Guru - Experienced User
joed9988 wrote:
Your products are broken after factor resets i can not access the firmware to configure them i just keep keep getting a 404 error file missing this is with both my c7000 and R9000 modem and router.
If you are running these together, then that is a recipe for chaos.
The c7000 is not a modem. It is a modem.router. The R9000 is also a router.
After a reset, both will be in router mode. Neither is broken. They are just doing what you told them to do.
Two routers on your network can cause headaches. For example, you can end up with local problems with addresses on your network. Among other things, the other router can misdirect traffic to addresses that the Netgear router usually handles, such as routerlogin.net or the usual default IP address for a router, 192.168.1.1.
This explains some of the other drawbacks.
What is Double NAT? | Answer | NETGEAR Support
Then this:
My NETGEAR or Orbi router is connected to an ISP gateway or another router, and it's causing double NAT problems. How do I fix them? - NETGEAR Support
It may be possible to put the modem/router into modem only (bridge) mode and then to use the second device as the router. Sometimes it is easier to put the second router into AP mode. But that has its own drawbacks:
Disabled Features on the Router when set to AP Mode | Answer | NETGEAR Support
joed9988
Mar 26, 2024Aspirant
issues resolved they are back working factory reset seemed to corrupt the firmware and i couldn't access the configuration software i was getting a 404 error on both devices. i ended up doing a 2nd factory reset and the error went away and i was able to configure both devices again. just frustrating when things don't work as they should. i guess i should have done the 2nd factory reset before complaining.