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Forum Discussion
diane72
Jul 02, 2019Aspirant
Why did WiFi name change?
I want to know why my WiFi name would change? All of a sudden our internet wasn't working. I couldn't find our WiFi NETGEAR04 it was gone. I followed instructions online and connected a computer to t...
- Jul 02, 2019
Resetting back to factory is pretty easy. We always recommend a reset back to factory anytime someone does a firmware update so its a good time to check if you're firmware is current.
To reset, just hold the reset button on the back for 7-10 seconds until the lights change.
the link I had in my last post has your firmware, installation guide, and a manual there.
plemans
Jul 02, 2019Guru - Experienced User
A coupe ideas that could have caused it.
1. people have reports of occasions where a reboot causes a router to reset.
2. Maybe it reset after a firmware update if it was automated.
What I'd do if you're concerned about someone getting in and changing settings around would be to reset it back to factory, reconfigure it for your settings, change the default login password, and make sure you put a wifi password on it.