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a94cobra1's avatar
a94cobra1
Guide
Dec 01, 2023

why is my nighthawk x6 r7850 wireless off

This started last night.  Wireless was being weird so I logged off my one PC(wireless) and re logged on the the wifi on the router and that PC went back to working.  But some, not all wireless device...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 01, 2023

Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-router
I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 10 seconds then release. 
https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router
Or use the ERASE button on the routers web page to factory reset the router:
https://kb.netgear.com/24233/How-do-I-erase-the-configuration-settings-on-my-Nighthawk-router

a94cobra1's avatar
a94cobra1
Guide
Dec 01, 2023

It's been a bit(months) since the firmware was updated. I have not done any factory resets yet since this problem started.  Just power cycles.  Been trying to see what the issue is.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 01, 2023

    Lets see if a FR will help solve the problem. 

    How long have you had this router? 

     

    What channels are you using? 
    Any Wifi Neighbors near by? If so, how many?

    • a94cobra1's avatar
      a94cobra1
      Guide
      Dec 02, 2023

      I have had this router around 1.75yrs.  There are neighboring wifi's around. 2.4g and both 5g, no guest. So I left for work today. I went a head and power cycled the unit.  So it might work when I got home.  When I got home, I had no internet on any devices since it did a reset all on its own.

      This is very strange. 

       

      I logged back on and setup the router up again.  It's working fine now. 

       

      So not sure what this thing is doing or if I have a hacker doing something. 

       

      I may run it over in the driveway and go buy something new.  Not this brand.  Might be hacked.  Or possessed.