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Forum Discussion
why is my nighthawk x6 r7850 wireless off
This started last night. Wireless was being weird so I logged off my one PC(wireless) and re logged on the the wifi on the router and that PC went back to working. But some, not all wireless device...
a94cobra1 wrote:
I am using my own cable modem so no wifi there to conflict with. I have been using the same setup for a year and a half.
That tells us nothing.
It has nothing to do with wifi. Modem/routers handle much more than the wifi.
Is there any reason why you will not tell us what that modem is?
Pretty much rules out a bad cable. Or the cable modem as a problem.
No it doesn't. A modem/router and router can work together for months until something odd happens and they start to disagree with each other over which is in charge.
I'm sorry, but if you turn up here asking for help, you need to answer the questions that people ask. We don't pose them just to torture you.
We may be "amateurs", rather than Netgear employees, but collectively we have dealt with hundreds, maybe even thousands of problems here. That has taught us what factors are mostly likely to cause problems. The make and model of the number is high on the list.
Troubleshooting is a case of starting with the obvious possibilities, starting with the modem/router. When we have ruled those out, we move on to other possible causes.
My cable modem is a Arris SurfboardSB8200. How can this cable modem make my wifi turn off as in this picture.
a94cobra1 wrote:
My cable modem is a Arris SurfboardSB8200. How can this cable modem make my wifi turn off as in this picture.There. It wasn't that difficult was it?
That modem will not cause the problem you see. A modem/router could have been responsible. But we aren't mind readers so, without that detail, we could not rule that our of the equation.
Four days later we now have confirmation that this is a standard cable modem with no router components.
Now we can move on to the next step in the troubleshooting process.
As FURRYe38 first asked three days ago, and we have repeated on a daily basis, have you reset the router?
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
The factory reset is more a "witchcraft" move than a technically informed solution, but it does seem to fix problems, especially on the wifi front. It is also the first thing that Netgear support will recommend.
The reset does wipe out any carefully created settings, so it might be a good idea to backup your current settings before you reset.
How do I back up the configuration settings on my Orbi WiFi System? - NETGEAR Support
Then, if the problem is still there you can at least roll back to your earlier settings. Even if it does work, you could try restoring the settings. That runs the risk of bringing back the fault. But at least you will know how to revive the device. Just reset it again.
Still curious about my question.
How can this cable modem make my wifi turn off as in the picture I posted?
And as stated in a previous post. The router reset itself all on it's own. How can it do that?