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Forum Discussion
Rkedonnay
Oct 20, 2020Tutor
WIFI Devices Issues
All devices are showing wifi adapter issues. When connected with ethernet connection, no problems. Have used Nighthawk to verify update of latest version of firmware. Any suggestion? Does this ind...
- Oct 21, 2020
1 & 2 So by adding multiple devices to the 5ghz band, is it reasonable to move a printer and an iPhone to the 5ghz band and leave the laptop and desktop with second channel? These are all my devices. ---Printers take mininal data. It'd be fine on the 2.4ghz. the desktop/laptop/streamers should be on the 5ghz.
3 & 4 Your advice has given me a good reason to give the factory reset a try. I don't really want to purchase if this one still has good life remaining. After factory reset, am I correct in that this would be similar to a new installation?----It should I will need to do the reset today around 3 p.m (EST) and hope it's completed by 6 p.m. Zoom conference. If this a reasonable time frame? -----Maybe? Depends on your capabilities. If its a job sensitive call, i might hold off until afterwards. Its usually takes me 5-10 minutes but I do this weekly/monthly because I swap devices so much.
You advice is so helpful. Thank you so very much.
Rkedonnay
Oct 21, 2020Tutor
plemans wrote:plemansYes. A cable technician set up the Roku TV on the 5ghz explaining it would have decicated line. There have been be a couple rare occurrences where TV would loose connection during a show, returning screen to home screen.
I tried ethernet connections on both laptop and desktop, and those actually were worse. I am wonderfully surprised I been able to have connection for the length of time on this laptop today..
I have not used the factory reset and reinstall on the R6400 primarily I don't feel confident I could recreate the dual separation of the computer, phones, etc. and TV. The cable technicain who did this was troubleshooting another issue and did this as extra - not part of his call purpose.
Would you suggest a factory reset before purchasing of new router (R6400 purchased 3/2016)?
Thank you for your help. I greatly appreciate your time with troubleshooting my issue.
a couple things.
1.You can support multiple devices on the 5ghz band. Its significantly faster than 2.4ghz and is designed for multiple devices.
2. The "dual seperation" is pretty much already built in. All you're doing is naming the wireless bands with different names (ssid's) so you can choose which one to connect devices to. Its easy to do and part of basic setup.
3. With the R6400 a factory reset is a decent option. it got quite a few upgrades and old settings can cause issues. I'd try that.
4. if you did buy a new router you'd have to go through setup anyway. Might as well try it with the old one. I'd hold off on buying a new one yet. the R6400 is a decent router and quite capable.
5. if this doesn't work, there could be an issue with firmware and I can walk you through installing different firmware. It can occasionally get corrupted or have issues.
1 & 2 So by adding multiple devices to the 5ghz band, is it reasonable to move a printer and an iPhone to the 5ghz band and leave the laptop and desktop with second channel? These are all my devices.
3 & 4 Your advice has given me a good reason to give the factory reset a try. I don't really want to purchase if this one still has good life remaining. After factory reset, am I correct in that this would be similar to a new installation? I will need to do the reset today around 3 p.m (EST) and hope it's completed by 6 p.m. Zoom conference. If this a reasonable time frame?
You advice is so helpful. Thank you so very much.
plemans
Oct 21, 2020Guru - Experienced User
1 & 2 So by adding multiple devices to the 5ghz band, is it reasonable to move a printer and an iPhone to the 5ghz band and leave the laptop and desktop with second channel? These are all my devices. ---Printers take mininal data. It'd be fine on the 2.4ghz. the desktop/laptop/streamers should be on the 5ghz.
3 & 4 Your advice has given me a good reason to give the factory reset a try. I don't really want to purchase if this one still has good life remaining. After factory reset, am I correct in that this would be similar to a new installation?----It should I will need to do the reset today around 3 p.m (EST) and hope it's completed by 6 p.m. Zoom conference. If this a reasonable time frame? -----Maybe? Depends on your capabilities. If its a job sensitive call, i might hold off until afterwards. Its usually takes me 5-10 minutes but I do this weekly/monthly because I swap devices so much.
You advice is so helpful. Thank you so very much.
- RkedonnayOct 21, 2020Tutor
plemans wrote:1 & 2 So by adding multiple devices to the 5ghz band, is it reasonable to move a printer and an iPhone to the 5ghz band and leave the laptop and desktop with second channel? These are all my devices. ---Printers take mininal data. It'd be fine on the 2.4ghz. the desktop/laptop/streamers should be on the 5ghz.
3 & 4 Your advice has given me a good reason to give the factory reset a try. I don't really want to purchase if this one still has good life remaining. After factory reset, am I correct in that this would be similar to a new installation?----It should I will need to do the reset today around 3 p.m (EST) and hope it's completed by 6 p.m. Zoom conference. If this a reasonable time frame? -----Maybe? Depends on your capabilities. If its a job sensitive call, i might hold off until afterwards. Its usually takes me 5-10 minutes but I do this weekly/monthly because I swap devices so much.
You advice is so helpful. Thank you so very much.
plemans Excellent advice. Once I have completed the reset, I will let you know how it went.
Again, thank you. I am sincerely grateful for your time and expertise.