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Wifi networks drop too often
hi, This router often drop the 2.4 or 5GHz WIFI networks. When this happens, none of my devices (5 of them, including IOS, Android Windows and MacOS) no longer see the WIFI networks. the 5Ghz dr...
Hi al59571,
Please check this KB article.
The router has 1 year hardware warranty for replacement from the date of purchase. You may check support team for that.
Hi Vipeness,
What is the model number of your router?
What is the firmware version of the device?
Is it on 2.4Ghz or 5 Ghz or both?
How many devices are affected?
"I recently purchased my first Netgear Router "Nighthawk x6 r8000". I got it all setup and followed all the instructions to setting it up. My router did updated to the latest firmware available for it "V1.0.3.4_1.1.2". Out of the box, it ran very smoothly (both ethernet and wireless" but over the course of a few days, ethernet started to slow down and my WI-FI devices keep dropping off every 2 to 3 hours randomly to all of my devices. If I power cycle (reboot the router) I get my speeds back from the ethernet connection. Also, the WI-FI device will eventually come back and start dropping again. I have 2.4GHz, and (2) 5GHz running for this router. Each device has only been connected to it's connection (wireless) so it only knows the password for that WI-FI connection."
Router: Netgear Nighthawk x6 r8000
Firmware: V1.0.3.4_1.1.2
- 2.4GHz and both 5GHz are effected.
- All devices connect to wireless will lose connection. **5GHz will lose connection more than 2.4GHz.
Note: I spent quite a bit of money like others to have this "amazing device" I've heard of and this is my first Netgear router. Coming from an ASUS RT-AC68U; I quite disappointed in my first experience so far. My "first impression" has not been great and hope we can resolve this matter soon. Why did I moved from ASUS to Netgear... I thought I'd try a new company and see how their routers are. I do hope that we can resolve these connectivity issues and forget the router exists and let it do it's job.
While I have an R7000, it may help you. I had problems with the WiFi dropping periodically. I ended up doing a factory reset to defaults, then re-entered all the settings manually. When I set it up, I configured the channels manually, 6 for 2.4G and 153 for 5G.
My problems went away since then.
Hi Vipeness,
You may try the suggestion of rpoffen.
Yes, I did. I'm still having random Wi-Fi drops from time to time. I've noticed that on first 5GHz connection, it will not show devices that are on the network on my LAN (example: chromecasts) or on the 2.4GHz and 2nd 5GHz band. I'll have to restart the router and the device to see those devices on the network finally; but randomly will lose it again requiring a revolving restart again.
