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Wifi networks drop too often
hi, This router often drop the 2.4 or 5GHz WIFI networks. When this happens, none of my devices (5 of them, including IOS, Android Windows and MacOS) no longer see the WIFI networks. the 5Ghz dr...
Hi al59571,
Please check this KB article.
The router has 1 year hardware warranty for replacement from the date of purchase. You may check support team for that.
I too am having the same issue with my R7500v2.
I've performed a factory reset, re-built the wifi configurations, messed around with all of the channels (including using inSSIDer to make sure i'm not hitting a channel conflict), and it's still not working properly.
The 2.4ghz drops at least 5-10 times a day and most of the time the 5ghz doen't even show up at all. When it does show up and I connect to it, the connection drops more frequently than the 2.4ghz does.
Anyone have any advice or has run into this issue? I've ben trying to find a version of DDWRT or Tomato, and the best I have been able to find is a kinda working OpenWRT implementation.
I'm happy to provide any other relevant / needed information if needed.
Hi al59571,
Can you check this firmware and see if the same problem. Perform a reset after the update.
Hi James,
Thanks for the follow up.
After looking more closely at the router it appears that I do NOT have V2 of this router and it's a V1.
This is the firmware version that I am currently running:
http://kb.netgear.com/app/answers/detail/a_id/29385/~/r7500-firmware-version-1.0.0.94
I've already performed a hard reset on the router to no avail.
This unit is over 90 days old but less than one year old. Do you have any other troubleshooting ideas or know what my options are about getting a replacement device under warranty?
Hi al59571,
Please check this KB article.
The router has 1 year hardware warranty for replacement from the date of purchase. You may check support team for that.