Forum Discussion

Follower

Apr 26, 2015

Solved

Wifi networks drop too often

hi, This router often drop the 2.4 or 5GHz WIFI networks. When this happens, none of my devices (5 of them, including IOS, Android Windows and MacOS) no longer see the WIFI networks. the 5Ghz dr...

Troubleshooting

JamesGL
Apr 05, 2016
Hi al59571,

Please check this KB article.

http://kb.netgear.com/app/answers/detail/a_id/23655/~/troubleshooting-intermittent-wireless-or-dropped-wi-fi-connections

The router has 1 year hardware warranty for replacement from the date of purchase. You may check support team for that.

JamesGL

Master

Apr 04, 2016

Hi al59571,

Can you check this firmware and see if the same problem. Perform a reset after the update.

http://kb.netgear.com/app/answers/detail/a_id/30445

al59571

Initiate

Apr 04, 2016

Hi James,

Thanks for the follow up.

After looking more closely at the router it appears that I do NOT have V2 of this router and it's a V1.

This is the firmware version that I am currently running:

http://kb.netgear.com/app/answers/detail/a_id/29385/~/r7500-firmware-version-1.0.0.94

I've already performed a hard reset on the router to no avail.

This unit is over 90 days old but less than one year old. Do you have any other troubleshooting ideas or know what my options are about getting a replacement device under warranty?