NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Wifi no internet but ethernet works
Wifi will loose internet access but ethernet works fine. Have to reboot router to fix
So what NG router are you referring too?
- Nighthawk R8000
What error do you get?
Are you able to connect to the wifi but it says "connected, no internet"
What actually happens?What modem/gateway is the router connected to?
- Phone and camera use the wifi and I have only 2 bars with the cell so I'll notice nothing loads while on the phone. Had a Cisco modem and just upgraded to an unknown modem from both from Spectrum. Same issue with both however.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Be sure the wifi button on top of the router is ON. IF thats OFF, press it for 5 seconds then release. Wifi LEDS should turn ON for 2.4 and 5Ghz.
Has a factory reset and setup from scratch been performed since last FW update?
Try a different firmware for that router and see if that helps it. Maybe upgrade or downgrade the firmware depending which firmware it has.
- Nighthawk R8000
