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Forum Discussion
Wifi no internet but ethernet works
Wifi will loose internet access but ethernet works fine. Have to reboot router to fix
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure the wifi button on top of the router is ON. IF thats OFF, press it for 5 seconds then release. Wifi LEDS should turn ON for 2.4 and 5Ghz.
Has a factory reset and setup from scratch been performed since last FW update?
Firmware Version is V1.0.4.84_10.1.84
i think the modem is EU2251 from Spectrum. Just upgraded from a Spectrum Cisco Model DPC3010. WIFI internet cuts out with both. Wifi is on just connected with no internet. I have not done a factory reset.
Crypto87 wrote:
Just upgraded from a Spectrum Cisco Model DPC3010.
Did you have wifi problems with the old modem?
Did you reset the router when you changed the modem?
That tells it to forget settings inherited from the old modem.
- Yes same issue with both modems and I have rebooted the router after replacing the modem
Has a factory reset and setup from scratch been performed since last FW update?
Does the router feel extra warm or hot on top?
How do you have Basic wireless settings and Advanced wireless settings configured? Under Advanced Tab/Advanced Settings/Wireless Settings
Any Wifi Neighbors near by? If so, how many?
Your modems don't have wifi or built in routers.
Crypto87 wrote:
Firmware Version is V1.0.4.84_10.1.84
i think the modem is EU2251 from Spectrum. Just upgraded from a Spectrum Cisco Model DPC3010. WIFI internet cuts out with both. Wifi is on just connected with no internet. I have not done a factory reset.
