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Forum Discussion
Solved
Wifi performance suddenly poor
I have been using an R8500 and a EX7000 extender for some time with good performance.
In recent days (possibly following an update of the R8500), performance on the 5GHz channels has become terribl...
Forgive me for replying to the wrong party.
Thusfar, the behavor and issues you are describing are often the result of bad FW flash or misconfiguration. Its good that you have disabled WiFi and DHCP, etc on your ISPs modem, but you should really look at getting in into Bridge or Pass Through mode. No way for us to rule out this not being related to your issue(s) unless this is done. The 8500 needs to be running the show. I recommended taking the extenders out of the mix (for now) because you have zero stability from a performance standpoint.
Flashing FW - should only be done from a PC connected via ethernet. Genie or automatic update might work 90% of the time, until it doesn't. Eliminate as many variables as possible.
Reset, good idea. Now use an app to see what other networks are broadcasting in your vicinity, and what channels they are using. Choose something else.After saving, I suggest fully restarting your router before testing again. While its not alway neccessary, I've found it to be reliable.
QoS - Avoid it. You're asking for trouble.
Smart Connect - Also not a fan... Why not create your own networks, name appropriately. Connect your devices based on capabiity. Also gives you greater flexibility with channel selection. Up to you. But remember, if one of your 5Ghz devices get put on a 2.4Ghz broadcast, performnce is going to suffer.
You've got some more troubleshooting to do. I've not had a router forget its port forwarding or address reservation settings once set. Hope you;ll figure it out.
Today the R8500 has forgotten settings for port redirection and reserved IP addresses - all empty.
Has anyone else been having these problems?
Any idea what can cause this?
Forgive me for replying to the wrong party.
Thusfar, the behavor and issues you are describing are often the result of bad FW flash or misconfiguration. Its good that you have disabled WiFi and DHCP, etc on your ISPs modem, but you should really look at getting in into Bridge or Pass Through mode. No way for us to rule out this not being related to your issue(s) unless this is done. The 8500 needs to be running the show. I recommended taking the extenders out of the mix (for now) because you have zero stability from a performance standpoint.
Flashing FW - should only be done from a PC connected via ethernet. Genie or automatic update might work 90% of the time, until it doesn't. Eliminate as many variables as possible.
Reset, good idea. Now use an app to see what other networks are broadcasting in your vicinity, and what channels they are using. Choose something else.After saving, I suggest fully restarting your router before testing again. While its not alway neccessary, I've found it to be reliable.
QoS - Avoid it. You're asking for trouble.
Smart Connect - Also not a fan... Why not create your own networks, name appropriately. Connect your devices based on capabiity. Also gives you greater flexibility with channel selection. Up to you. But remember, if one of your 5Ghz devices get put on a 2.4Ghz broadcast, performnce is going to suffer.
You've got some more troubleshooting to do. I've not had a router forget its port forwarding or address reservation settings once set. Hope you;ll figure it out.