NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
WIFI Router forcing me to sign-in
I just moved and having a difficult time setting up my WIFI. I have it hooked up from my cable modem to my router to my computer. Everything appears to working fine... internet is working on my com...
Well, I got WIFI working but I am still not sure what was happening. My phone was finally able to connect to the activate.spectrum web page through my cellular network. It took a while because it was trying to connect through the WIFI network. On that page, I had to enter my account information (phone number and zip code associated with Spectrum). The Obee modem came up as hardware I needed to activate. I activated it and everything worked! This is really bizarre since the Obee modem was already activated and I was accessing internet through it without any problems. Once I activated it on one wireless device, WIFI worked on all devices (I didn't need to activate on each device).
I'm not sure how but it seems like Spectrum is doing something goofy to force people to buy WIFI though them. I'm just surprised their is not more information on the internet about it.
bzhayes wrote:It is not just my phone that cannot connect to WIFI. My wife's phone and the kids Ipads cannot connect either. I guess I will have to call Spectrum and see if they will help me. For more background: originally I connected to WIFI through their modem, when that modem failed I got this current one and couldn't connect to WIFI. It took an hour on the phone with Spectrum for them to tell me it wasn't working because they now wanted to start charging me $5/month for WIFI.
Yes, that is what they charge for WiFi. Old modem must have had it enabled by mistake. It happens...
Not all modems from them are Wifi capable. I've got Phone as well and have an Arris TM1602AP2 which has voice as well. I've gone through plenty with them too... This modem is a Puma 6 chipset (causes Buffer Bloat) and I've tried getting others that don't have that chipset. They just don't work for me. First they used an Arris Modem/router, a TG1672, and it wasn't bridged and I had 2 sets of Wifi signals. Called and they 'swore' it was bridged. Was told my account doesn't have Wifi and that would have shut it off. Sent a tech and replaced it with the same model. Within a week we had phone problems. Upgraded to a DOCSIS 3.1 Techincolor (same as the Ubee, just a different vendor). Within a month that was dropping Internet. Replaced, phone problems sprung up. Only reliable TM1602AP2 works well (with all my 3 routers mind you I've had connected to that model).
Since it is more than just one phone, it is possibly the modem/router or even your router (could have been damaged during the move?)? Just don't see how the router could be forcing you to try and Authorize your connection though?
Good luck.
Well, I got WIFI working but I am still not sure what was happening. My phone was finally able to connect to the activate.spectrum web page through my cellular network. It took a while because it was trying to connect through the WIFI network. On that page, I had to enter my account information (phone number and zip code associated with Spectrum). The Obee modem came up as hardware I needed to activate. I activated it and everything worked! This is really bizarre since the Obee modem was already activated and I was accessing internet through it without any problems. Once I activated it on one wireless device, WIFI worked on all devices (I didn't need to activate on each device).
I'm not sure how but it seems like Spectrum is doing something goofy to force people to buy WIFI though them. I'm just surprised their is not more information on the internet about it.