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williamhoke's avatar
williamhoke
Tutor
Nov 25, 2022

WiFi Router is not working?

Hello,

 

why my WiFi Router is not working despite the router being properly configured. Can somebody help me why I am facing this issue?

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Nov 25, 2022
    williamhoke wrote:

     

    why my WiFi Router is not working despite the router being properly configured.

    What router is that? The model number?

     

    What firmware version do you have on the device?

    A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

    It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

    The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

    What do you mean  by "not working"? There are many ways in which a router can misbehave. For example, the wifi stopped, it doesn't connect to the Internet.

     

    Manuals are always a good place to start.

    Visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

    Look for the model number on the label on the device.

    Check the section in the manual

    Troubleshoot With the LEDs.