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wifi troubles r7000 and r8000
I manage the IT at a golf club. The wifi suddenly started playing up a few weeks ago, people unable to connect on guest or staff network, i upgraded the R7000 router to an R8000 and set it all up to get the exact same issue.
i have tried changing channels and all sorts of changes but still have the issue.
the router is on V1.0.3.54_1.1.37 firmware. i appreciate there is an update but i have never had great results from router upgrades!
any ideas what could be causing this?
nothing else has changed here, no new devices that i can think of that would cause interference.
thanks
> It makes sense to utilize the R7000 in AP mode [...]
Ok.
> The Base router has to be on a non standard IP range as there is a
> webcam on 10.0.0.xxx [...]
Or, change the address of the (unspecified) camera. But sure, you
can use an R7000-as-wireless-access-point on a "10.0.0.*" subnet.
> 2. connect the potential AP R7000 to laptop with ethernet and login
> and switch its IP to 10.0.0.2 - subnet to 255.255.255.0 - Does it have
> to be on the same IP range as the base router?
An R7000-as-WAP does need to have a LAN IP address on the main-router
LAN, but that can be dealt with as part of the "Enable Access Point
Mode" operation; there's no need to do anything about it until then.
> 3. "Use Router as a DHCP Server" is therefore on the same as the Main
> router, apart from first IP starting at 3 (ticked and 10.0.0.3 ->
> 10.0.0.254)
>
> 4. Apply and reboot.
The DHCP server in the R7000-as-WAP will be disabled, so there's no
reason to configure it before disabling it.
> 5. Wireless setup - set a secure wifi ssid (different to one on the
> main router) security to NONE on 2.4ghz only and tick the smart connect
> box, guest network ssid turned off.
Eh? You could use the same SSID(s) as used on the main router.
According to:
https://kb.netgear.com/26765/
The following router features are not available (grayed out) when
the router is in AP mode:
o Guest Network
[...]
So, I wouldn't expect any guest-network settings to matter after the
mode change.
> [...] is this AP insecure network safe or is there a better way to do
> this? [...]
If you configure wirless security settings on the R7000-as-WAP, then
you'll have the usual wireless-network security.
> [...] Ideally i would like to replicate the staff and guest networks
> with the AP but it doesnt appear to allow this?
A guest network is created by special firewall rules in the main
router. When a wireless device connects to the R7000-as-WAP, the main
router sees it as a wired connection, which bypasses those special
firewall rules. (Which is why the R7000-as-WAP can't have its own guest
network, either.)
If you choose "Get dynamically from existing router", then the
R7000-as-WAP will get whatever LAN IP address the main router gives it.
You should be able to find that address in an "Attached Devices" report
on the main router. The management web site of the R7000-as-WAP should
be accessible at that IP address. (Names like "routerlogin.net" will
take you to the main router, not to any WAP.) When the R7000-as-WAP
gets its LAN IP address dynamically from the main router, then it could
change from time to time, unless some action is taken on the main routerto reserve a particular address for it.
17 Replies
gingerweb wrote:
i appreciate there is an update but i have never had great results from router upgrades!Updates exist to fix problems. In recent months there have been several fixes for wifi issues.
You won't get very far with support without at least trying the new firmware.
So you are saying you replace the r7000 router with a r8000 and set the r8000 up exactly like the r7000? That should just work, BUT you said there was an issue with the r7000. Please provide more detail as what was the issue with the r7000 is probably the same with the r8000. Something changed to cause the problem and just getting a new shinny router may not have been the answer.
yes that is exaclt what i did. the 7000 was on the latest firmware, i havent had a chance to upgrade the 8000 yet.
The issue is fairly constant in that devices wont connect to the wifi, either staff or guest networks for a while and then suddenly everything might work fine for a short while on some devices but not others.
I have tried the smart connect option, turned off 5ghz, tried multiple different channel options and then i went to the 8000 and did all the same things.
next move i think is to try a non Netgear router but i pretty much always use Netgear so that would be a shame but its driving me mad it has been working great for several years.
Ok so latest firmware installed ( V1.0.4.18_10.1.49 ) no difference whatsoever after numerous reboots and removing known networks people all over the building are still having issues connecting to the wifi, sometimes it works nfor a while, mostly it doesnt at all.
I have tried a connection with no security on it and that is similarly unreliable.
Exactly the same issues i had with the R7000 router
Any ideas please
gingerweb wrote:
....people all over the building are still having issues connecting to the wifi, sometimes it works nfor a while, mostly it doesnt at all.
Talk of "all over the building" is a bit worrying. The R7000 and R8000 are really for domestic premises.
With several routers showing the same symptoms, I wonder if it is the local environment and the task at hand that is the problem.
You are trying to use consumer grade equipment for what is really a commercial task.
