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Forum Discussion

cahowell's avatar
cahowell
Guide
Jul 13, 2021
Solved

WiFI6 not showing on any devices that are compatible

Good morning, I have the new RAXE500 router upgraded from the XR500 and no matter what I do, I cannot get the WiFi6 network to show up. I know this is a WiFi6e router and I do not have any compatible...
  • plemans's avatar
    plemans
    Jul 14, 2021
    A wifi 6 device will be able to use the RAXE's 2.4ghz and 5ghz signals. Not its 6ghz.
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jul 13, 2021

Hello cahowell,

 

Welcome to the community! May you let me know what firmware version you currently have installed and whether you have Armor enabled or not? 

 

Thanks,

Christian 

  • cahowell's avatar
    cahowell
    Guide
    Jul 13, 2021

    My apologies,

    Hardware VersionRAXE500
     
    Firmware VersionV1.0.6.64_2.0.35
     
    GUI Language Version

    V1.0.6.64_2.1.46.1

     

    Armor is not enabled, I read too many negitave issues which could affect network performance when enabled.