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Forum Discussion

cahowell's avatar
cahowell
Guide
Jul 13, 2021
Solved

WiFI6 not showing on any devices that are compatible

Good morning, I have the new RAXE500 router upgraded from the XR500 and no matter what I do, I cannot get the WiFi6 network to show up. I know this is a WiFi6e router and I do not have any compatible...
  • plemans's avatar
    plemans
    Jul 14, 2021
    A wifi 6 device will be able to use the RAXE's 2.4ghz and 5ghz signals. Not its 6ghz.
  • plemans's avatar
    plemans
    Guru - Experienced User
    Jul 14, 2021

    Unless you have a 6E device, the 6ghz band won't show. 

    The 2.4ghz shows as the standard epoch  and the 5hgz (ax) as the epoch5

    • cahowell's avatar
      cahowell
      Guide
      Jul 14, 2021

      Thank you and please forgive my ignorance, however I have several WiFi6 devices and one WiFi6e device (see photo.) Is the WiFi6e band not backward compatibe with devices that only support version 6 and not 6e? The SSID doesn't even show up on my 6e client with the latest chipset drivers installed from Intel and there aren't a lot of settings on the router itself for WiFi6e.