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Forum Discussion
cahowell
Jul 13, 2021Guide
WiFI6 not showing on any devices that are compatible
Good morning, I have the new RAXE500 router upgraded from the XR500 and no matter what I do, I cannot get the WiFi6 network to show up. I know this is a WiFi6e router and I do not have any compatible...
- Jul 14, 2021A wifi 6 device will be able to use the RAXE's 2.4ghz and 5ghz signals. Not its 6ghz.
plemans
Jul 14, 2021Guru - Experienced User
cahowell wrote:Thank you and just so I am clear on a few things,
- WiFi6e is just too new for Windows 10 to support/see at this time even if the device comes with a WiFi6 chipset----Wifi 6 and 6E are different standards. wifi 6 is 2.4ghz and 5ghz signals. Wifi 6E includes 2.4ghz, 5ghz, AND 6ghz. A wifi 6 chip won't see 6E, a 6E chipset will see 2.4, 5, and 6ghz signals. Windows is getting compatiblity but not without some end user work right now.
- Because this new router utilizes the WiFi6e standard, the WiFi6e standard is not backwards compatibile with regular WiFi6 enabled devices---Its compatible in that a 6E chip (like intel AX210) will be able to see/use all 3 bands.
- My other laptop with the standard AX201 WiFi6 chipset (see photo) cannot see the SSID being broadcast from this router even though in the router setup for WiFi6 it says (see below) which includes the AX standard which is indeed WiFi6.----Again, wireless 6 isn't 6E. Wifi 6 is only 2.4ghz/5ghz.
- My Samsung Galaxy s10 which states WiFi6 compatiplie as well as Playstation 5 cannot see this router on the WiFi6 band because it is broadcasting the SSID as a WiFi6e standard which they cannot see.----Its seeing the Eroch5 because that's actually the wifi 5ghz wifi 6 band.
I very much appreciate your guidance.
plemans
Jul 14, 2021Guru - Experienced User
A wifi 6 device will be able to use the RAXE's 2.4ghz and 5ghz signals. Not its 6ghz.
- cahowellJul 14, 2021Guide
Thank you for clearing all of that up, it's odd they call it WiFi6 when it runs off of 2.4ghz and 5ghz and WiFi6e runs on 6ghz?? Makes perfect sense. Thanks again for you help, at least I am good for the next few years.
- cahowellJul 14, 2021Guide
Just a quick update, I followed the registry hack and can now see the WiFi6e SSID and connected to it from my laptop. The powers that be should really do a better job at naming these standards other than just adding an E at the end yet it is a whole different band altogether. I do love this router, it's a beast. Thanks agian!
- plemansJul 14, 2021Guru - Experienced User
Glad you got it working. I've got one as well and its been pretty solid for me