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wired PC can't connect to wireless printer
My nighthawk router bit the dust so I replaced it with another nighthawk that I have used in the past. I changed the name and password of the wireless network to match the router that failed. I connected to my printer with a computer that is connected via wifi without a problem. However, my PC that is wired can only connect to the printer if I connect to the wireless. Prior to replacing the router, my wired computer could connect to the printer without signing on to wifi. I have tried:
1. removing the printer from wired computer and reinstalling the software and drivers (I was able to reconnect only when connected to the wifi)
2. restarting the router, the computer and the printer
3 reviewed various network adapter settings
When I connect to the wireless, I see a 2nd network for the wireless. Another network for the wired PC. Any ideas? This should be easy, ugh!
seankc wrote:Yes, it's an R7000, sorry about that. The My Printer canon tool is used when connected via usb. I use the wired connection for this PC. I can't connect to to routerlogin.com on the wired PC. I can connect on the wireless PC. The wired PC doesn't show as a connected device.
You answer is now more confusing? Something is clearly wrong. The tool should not be used unless you can't connect?
Normally the router sends out the SSID and the Printer sees it and connects to it. It then gets an IP Address that other LAN devices can see and use by loading the printer driver and making that the default printer. If you can't see the printer, then the tool is use, the MY PRINTER tool.
Link to it:
(Optional)This application facilitates basic maintenance and trouble-shooting for your product.
The MX470 is OLD and need to use the current model, MX472.
This part confuses me but might be a CLUE, "I can't connect to to routerlogin.com on the wired PC. I can connect on the wireless PC. The wired PC doesn't show as a connected device. "?
How MANY PC's are we talking about in that sentence, 1 or 2? If two, then the problem could be WHAT is ahead of the ROUTER? A modem or modem/router? Make and model please.
The hint is ROUTERLOGIN.COM. If you are using the router's DNS that gets the ISP's one, that URL is resolved to the router.
So as I see it, you have a configuration problem. One that doesn't make sense at all either. IF, and that is a big IF, you plugged the wired PC directly into one of the four ports of the R7000, then ROUTERLOGIN.NET will work as long as the router is configured to get the ISP's DNS. So that leads me to three possible conclusions:
- You have a BAD Ethernet cable.
- There is a bad port on the PC.
- There is a bad port on the router (easy to test by using a different port).
Assuming you can verify none of those are the case (basically because you said it worked before but things can break), then the problem would be 'where are you connecting the cable to?
I still don't understand the original comment in the 1st post, "When I connect to the wireless, I see a 2nd network for the wireless. Another network for the wired PC." How are you seeing 2 networks? Do you mean SSID's?
I am sort of thinking you DO have a MODEM/ROUTER and the WIRELESS is connecting to the MODEM. That would make sense to me in that you have TWO different LAN's, one from the MODEM/ROUTER and another from the Router which would be the ONLY place you could connect the WIRED PC to.
Can you LIST all SSID's the WIRELESS devices see?
If you are on Windows, please use the WINDOWS KEY+R and enter CMD and press enter. Then enter IPCONFIG /ALL on both the PC that can be both wired and wireless for each type of connection. It should look like this:
---------------------------
C:\>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Irv8700
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : NoEthernet adapter Ethernet:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GbE Family Controller
Physical Address. . . . . . . . . : F8-B1-56-DD-6A-5B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::58bf:9e27:bf45:87e8%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.12(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, July 10, 2019 3:22:47 PM
Lease Expires . . . . . . . . . . : Thursday, July 11, 2019 3:22:46 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 49852758
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-04-98-17-F8-B1-56-DD-6A-5B
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : EnabledWireless LAN adapter Wi-Fi 3:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NETGEAR A6200 WiFi Adapter
Physical Address. . . . . . . . . : 08-BD-43-A5-8C-AA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::835:5b00:35a2:407c%4(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.50(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, July 10, 2019 1:32:47 PM
Lease Expires . . . . . . . . . . : Thursday, July 11, 2019 1:32:47 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 587775299
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-04-98-17-F8-B1-56-DD-6A-5B
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled===========================
In the above, I had both types of connections enabled at the same time to show you what each should look like. I suggest you don't do that but enable each one individually and then cut and paste the data for each into a reply.
That will possibly clear all this up.
14 Replies
This could be very simple or more complex, but need some more info.
First, the router model? It isn't an A7000, that is a network USB adapter. Is it an R7000?
What 'bit the dust' and what did you replace it with? Was this router used with those PC's and printer as well before?
Not completely clear but ambiguous to me, " I connected to my printer with a computer that is connected via wifi without a problem."? Is the printer connected physically to the PC or to it using wifi?
What is the printer make and model?
"When I connect to the wireless, I see a 2nd network for the wireless", so, with a dual band router this is normal, but you didn't specify if they were 2.4Ghz or 5Ghz SSID's that your unnamed router transmits either?
More confusion on this only adds to the mystery, "Another network for the wired PC."? What do you mean? Another network name on the computer or SSID which make no sense with a wired PC unless that PC has both wired and wireless capability?
This leads me to question HOW the printer is connected? My HP for instance connects to the router wirelessly, does yours or are you using USB READYSHARE PRINTER?
The part above about 'another network' could be related to the above. You PC's are on a 'workgroup' and all names must match. Windows uses 'workgroup' usually unless changed. On the USB READYSHARE STORAGE page there is a place to enter the name if it isn't the default name. You also need to run some NG s/w as well.
Sorry for the confusion, it's an AC1900 Nighthawk wireless router. I replaced the old router with the same model. Here's how each component of the network is connected:
PC1 - uses wired connection (but can also connect via wifi). Can't connect to printer over the network when using wired connection.However, it can connect if I use wifi.
PC2 - uses wifi and connects to printer over wifi
Printer - Canon MX470 connected to network via wifi
Network - using 2.4Ghz, using workgroup
> Sorry for the confusion, it's an AC1900 Nighthawk wireless router.
> [...]"AC1900" is a speed, not a model. Look at the product label.
Firmware version? What are the IP addresses of your computers and
printer? An "Attached Devices" report from the (mystery) router shows
all of them?Possibly interesting:
https://community.netgear.com/t5/x/x/m-p/1728948
> [...] using workgroup
I don't know what that means.