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Tallguy_AZ's avatar
Tallguy_AZ
Aspirant
Aug 19, 2021

Wyze Doorbell connection

My wyze doorbell cam will upload videos to the cloud about 40% of the time, the other times I get a message about the video failing to upload. I can watch live video just fine. We ran some tests, and wyze support says that my firewall is disabling the connection, specifically udp port 80. I can't find any firewall on this router that I can disable. I've also tried configuring that port to allow connection, but i have no idea what I'm doing. Anyone had similar issues? Suggestions? Thanks.

7 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Aug 19, 2021

    What modem/gateway is the router connected to? 

    What firmware is on the router?

    • Tallguy_AZ's avatar
      Tallguy_AZ
      Aspirant
      Aug 19, 2021
      Firmware is latest up to date. The internet coming in is straight off the antenna on my roof, which receives data from a tower about a mile away. Ethernet comes into the internet port of the router.
      • plemans's avatar
        plemans
        Guru - Experienced User
        Aug 20, 2021
        Tallguy_AZ wrote:
        Firmware is latest up to date.----Is it? without an actual number, its tough to confirm.  The internet coming in is straight off the antenna on my roof, which receives data from a tower about a mile away. Ethernet comes into the internet port of the router.----seems like we've been running into a lot of issues with broadcast wireless lately. Not sure if its because the company who's broadcasting it has their own router on their end and it creates a double nat (which some devices stuggle with) or whats going on. I've see some be able to connect by putting their router in access point mode. Others simply contact their ISP and ask them what settings are needed to use their own routers.