NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Gizmodo876's avatar
Gizmodo876
Aspirant
Sep 01, 2023

X6 R8000 keeps dropping to 100Mbps wired

firmware V1.0.4.84_10.1.84 1130Mbps down 110Mbps up DOCSIS 3.1 cable connection connected to WAN port by CAT5e. R8000 in AP mode.   95% of the time, my r8000 runs fine, speed tests showing ~950to9...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Sep 01, 2023

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

 

Try the R8000 connected to a different host router? 

 

Has a factory reset and setup from scratch been performed?

  • Gizmodo876's avatar
    Gizmodo876
    Aspirant
    Sep 02, 2023
    It’s a virgin media Hub 4 it’s connected to. Changing cables to Cat6 isn’t an option (Cat5e perfectly capable of carrying a full duplex gigabit signal over 100m my run is only around 20m with shallow radius corners) it would mean having to rip plasterboard off of most of the bottom floor of my home to get from where the AP is to the cable modem. But the cable is known good with continuity between ends. When the problem occurs the link between modem and AP (WAN port) is the only connection to remain at 1000mbps, all the LAN ports drop to 100. Tested all cables with Ethernet tester and multimeter all good.