You tech support SUCKS

Guru - Experienced User

Mar 14, 2021

Timmmmmmn wrote:

i spent over an hour on the phone with three people and still did get registered but was I was unable to change the Network name after being sent to three websites.

That doesn't make sense, perhaps whoever you talked to could not understand what you were trying to tell them.

If you called a telephone number that you found with a web search IT WASN'T NETGEAR. There are too many scam sites out there that try to look like Netgear but in reality are dodgy operations that can damage your network and your bank balance.

There is no phone support for Netgear. You do it via the support portal:

First you have to register your device to confirm that it is eligible for the 90-days free support. Start here:

MyNETGEAR | Product Registration

Start a case and, with luck, they will contact you.

After 90 days, Netgear does not provide paid support. It farms that out to GearHead.

GearHead Support

Or you can try to sort it out here. That costs you nothing.

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