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Solved
Zoom Calls Intermittently Drop Audio When Wired
I have a Netgear R7000P and for unknown reasons when using Zoom I get semi-regular audio drops of 3-10 seconds. This only seems to occur when I am connected via a hardwire. A wireless connection to t...
IF the power cycle doesn't solve this, a full on factory reset will be a next step.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?
Firmware is V1.3.1.64_10.1.36
The ONT is a Nokia. G-211M-C MRev: 03.
I only use the "auto-update" feature of the Netgear.
No factory reset. It seems like it would be a lot of work to do this if there isn't a guarentee or strong evidence it would resolve this issue otherwise. Is it really worth trying that?
I will try the power off and then on tonight.
IF the power cycle doesn't solve this, a full on factory reset will be a next step.
Any progress on this?
mzagaja wrote:
Firmware is V1.3.1.64_10.1.36
The ONT is a Nokia. G-211M-C MRev: 03.
I only use the "auto-update" feature of the Netgear.
No factory reset. It seems like it would be a lot of work to do this if there isn't a guarentee or strong evidence it would resolve this issue otherwise. Is it really worth trying that?
I will try the power off and then on tonight.
Ran a Factory Reset over the weekend and then noticed my speeds on my 500Mbps connection dropped to 300Mbps. I disabled NAT firewall protection along with ping and DoS protection and started to see expected 500Mbps speeds. No issues on hours of Zoom the past two days with this configuration, so will consider it a win.