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freewing70's avatar
freewing70
Tutor
Feb 04, 2017

D7000 ANNOUNCED FW UPDATE: NEVER ARRIVED

Case #: 27710100 Case Summary: Readycloud: cannot upload files Product: D7000 Update from NETGEAR:   Dear Mr. Girardi, Thank you for having enabled the Netgear support. Following feedback we ...
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smoking84's avatar
smoking84
Guide
Mar 25, 2017

Darren some updating? Maybe a new date for the release of fw?

DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Mar 27, 2017

Hello Smoking84

 

I do not have any info on a date I will let you know if I get any new updates on this.

 

DarrenM

  • David_g's avatar
    David_g
    Guide
    Apr 14, 2017

    I'm experiencing the same problem, and from a search on the forums I'm not the one. This router has been very expensive, it should have better support. I really do hope this gets solved, I've been using NETGEAR forever, would be a shame to switch brands. Can someone update us? Thank you.

  • freewing70's avatar
    freewing70
    Tutor
    Apr 17, 2017

    I SIMPLY asked for a substitution with a working modem-router (an upgrade): after many months of waiting (and of no FW updates promised) I thought it was a good compromise.

     

    They instead proposed me a refound with an RMA, but:

    - I must send the router back to NetGear (so I'll be without internet connection for... who knows? I use it for work!)

    - they'll check it (Netgear alredy knows the BUG on D7000)

    - they'll refound me (probably)

    - then I'll be able to buy another router again

     

    GENIUS: the commercial-side of Netgear seems to be handled by real genius.

    I think I'm going to denounce Netgear for abuse.

     

    Here is what I'll do:

    - I'll contact Consumers Association

    - I'll write to all the main reviwes to illustrate what happened

    - I'll do all in my possibilities to denounce this abuse!

     

    What do you think?

    • David_g's avatar
      David_g
      Guide
      Apr 17, 2017

      Luckily for me, in Italy Netgear doesn't handle warranties but delegates to whoever sold the product. In my case this was Amazon: I already returned the router and as soon as I get the refund I'll get an Asus or D-Link. I've been using Netgear products since forever, with this one they lost a customer.

       

      PS: Providing only 90 days of free support... really? What's up with that?

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Apr 18, 2017
        David_g wrote:

        PS: Providing only 90 days of free support... really? What's up with that?

         

        Sadly, that is pretty well the industry standard. It is something that the American corporations have wished on the world.

         

        This may have something to do with the hopeless consumer protection in the USA. As you have found, European law, which is probably where Italy got its rules and regulations, is more consumer friendly.

         

        Some companies don't offer any free support.

         

        Netgear adds to the scam by trying to persuade people who call support to buy expensive contracts. As messages here show, even when people do sign up there is no guarantee that support will fix their problems.